Overview — What is Ledger® Live Wallet?
Ledger® Live is the official application for managing assets stored on a Ledger® hardware wallet. It provides a secure interface to view portfolio balances, send and receive cryptocurrencies, install device apps, and interact with supported dApps — while your private keys always remain isolated on the Ledger® device itself.
Downloads & login
Always download Ledger® software from official pages. For the most reliable sources visit:
Choose Ledger Live Desktop for macOS/Windows/Linux or download the Ledger Live App from Apple App Store or Google Play. Use the official Ledger Live Download page to avoid phishing attempts.
Troubleshooting common login problems
If you experience Troubleshooting Ledger login Issues — for example, “Ledger Login not working”, “Unable to login Ledger”, “Error Connecting Ledger Account”, or “Can't verify Ledger Wallet” — try these steps first:
- Confirm the app is the official download from ledger.com and check the app signature where available.
- Restart Ledger Live, reconnect your Ledger® device using the original cable, and try a different USB port or computer.
- Update both Ledger Live and your Ledger® device firmware using the official updater inside Ledger Live.
- Clear Ledger Live cache (via app settings) if repeated errors persist, then re-open and re-add accounts.
- If asked for recovery words or a PIN outside the device interface — stop immediately. Ledger® support never asks for your 24-word phrase.
Account recovery & 2FA guidance
Ledger® account recovery uses your 24-word recovery phrase. If you lose access to your device, restore your wallet on a new Ledger® device or another compatible wallet using that phrase. Note: Ledger® hardware does not manage third-party 2FA — for “Ledger 2fa reset” or 2FA tied to exchanges/services, follow the respective service’s 2FA reset procedures and never share recovery phrases or private keys.
When to contact Ledger® Help Center
After following the checklist above, consult the Ledger® Help Center for device-specific guides, or submit a support ticket through official channels if the issue persists.
Frequently Asked Questions
- How do I perform a Ledger Live Download?
- Go to the official Ledger Live page: ledger.com/ledger-live and choose Desktop or Mobile download links.
- Why is Ledger Login not working?
- Common causes: outdated app/firmware, faulty USB cable or port, corrupted cache. Update software, switch cables/ports, and try again.
- Can Ledger® reset my 2FA?
- Ledger® devices don’t manage external service 2FA. Use the external service's recovery or contact their support for 2FA reset help.
- How to recover my Ledger® account?
- Restore using your 24-word recovery phrase on a new Ledger® device or compatible wallet. Never enter the phrase on websites or share it.
- What to do if Ledger Live App not Working?
- Restart the app, reinstall Ledger Live from the official site, update device firmware, and consult the Ledger® Help Center for device logs and fixes.
- How to verify my Ledger® Wallet?
- Use Ledger Live’s built-in verification and ensure you’re on official firmware and app versions. If verification fails, follow support guidance at support.ledger.com.